Privacy Policy

South Bend Tools is a wholly owned entity of Grizzly Industrial, Inc. and conforms to the Grizzly Industrial, Inc. Privacy Policy (“Privacy Policy”) which describes how Grizzly collects, uses, stores, and processes your personal information when you visit or interact with the Grizzly Services, including and, (the “South Bend Tools website” and “Grizzly website” or collectively as “the Websites”). For example, as a South Bend customer you may provide personal information when you purchase a product or sign up for our emails on the Website. This Privacy Policy does not apply to any third-party services or websites that you may be able to access through the Grizzly Services.

By visiting the Websites, you are accepting the practices described in this Privacy Policy. If you disagree with this Privacy Policy, please immediately discontinue use of the Grizzly Services.

This Privacy Policy may be revised and new terms posted from time-to-time. Your continued use of the Websites after new terms are posted is deemed acceptance of the new terms. Any capitalized terms not defined herein are used as defined in the Conditions of Use.


What Personal Information About Customers Do We Gather and Use?

Information You Give Us:

We receive and store any information you enter on our website, like your Account information or order details, or give us in any other way, such as through a contest, product rating, or customer service inquiry. For example, we collect your name, phone number, address, credit card information, when you place an order on the Website. Please note that might have more than one Account if you have used more than one email address when shopping with us. You can choose not to provide certain information, but then you might not be able to take advantage of many of our service's features. We use the information that you provide for such purposes as responding to your requests, processing and shipping orders, customizing future shopping for you, improving our services, and communicating with you.


Automatic Information:

We receive and store certain types of information automatically whenever you interact with our services. For example, like many websites, we use “cookies,” and we obtain certain types of information, like your IP address and your browser type and time zone, when your browser accesses the Website. We also automatically collect your browsing and purchase history. We use the information you provide to provide and improve our services, such as the Website, and to customizing future shopping for you. We may also collect technical information to help us identify your device, and link it to your Account, for fraud prevention and diagnostic purposes.


Email and Mail Communications:

If you create an Account or otherwise submit your address to us, we will send you marketing communications and product information from time to time. If you do not want to receive email or other mail from us, you may manage your communications settings in our emails or in your Account E-Mail Preferences. By ordering from us, you are agreeing to receive email from us.


Third-Party Providers and Services:

You may utilize our services with or through third-party services such like Facebook or Amazon Payments. We collect necessary third-party services account information, such as your third-party account handle and/or email address or your mailing address for an order, to support us in carrying out your requests. We may also receive information like updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by our subsidiary, search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.


What About Cookies and other Tracking Methods?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as the storage of items in your shopping cart between visits. 

The Help features on most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. Because cookies allow you to take advantage of some of the Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any of the Website’s products and services that require you to sign in to your Account.

Tracking pixels or tags, web beacons, clear GIFs, API calls, SDKs, JavaScript and similar technologies are items that can function similarly to cookies or that otherwise assist tracking by collecting certain information about your interaction with our services (e.g., counting users who open an HTML-formatted email message, distinguishing visitors and counting pages they visit and authenticating them, etc.).

We also use analytics services, such as Google Analytics, to collect information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit this page or download the Google Analytics opt-out browser add-on here. 


Privacy Notice for California Residents

To the extent the California Consumer Protection Act (“CCPA”) applies, we have provided a separate disclosure to address the data and personal information privacy rights of California residents. To view our CCPA Privacy Notice and Disclosure, click here. This notice supplements the information contained in this Privacy Policy.


Privacy Notice for Nevada Residents

Nevada law allows customers to "opt out" of the sale of certain personal information as defined in the law ("Covered Information"). We do not engage in sales of covered information as defined by applicable Nevada law and do not currently have plans to change that practice. To the extent our plans change, we will update our privacy policies and disclosures to allow for a designated mechanism for Nevada residents to submit a verified request.


Are Children Allowed to Use the Website?

South Bend does not sell products for purchase by children. We sell some children’s products for purchase by adults. If you are under [18], you may not have an account or purchase products from us.


Does the Website Share the Information It Receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries we control or affiliates that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. We and our subsidiaries cannot ensure that personal information will never be disclosed in ways not otherwise described in this Privacy Policy.


Third-Party Service Providers:

We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.


Business Transfers:

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that the website or substantially all of its assets are acquired, customer information generally would be one of the transferred assets.


Protection of Ourselves and Others:

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of our websites, our users, or others. This includes exchanging information with other companies for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.


How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming and order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.


Which Information Can I Access?

The Website gives you access to a broad range of information about your Account and your interactions with our services for the limited purpose of viewing and, in certain cases, updating that information.


What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Website features as Your Profile, Wish List, or Customer Reviews.

You can add or update certain information on pages such as those referenced in the Which Information Can I Access? Section. When you update information, we usually keep a copy of the prior version for our records.

You may request to delete your Account under your Account Settings. We will retain all information created under that Account as long as it is useful to our services. To unsubscribe from our Grizzly email list, visit this page 


Conditions of Use, Notices, and Revisions

If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Policy and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. Our business changes constantly, and our Privacy Policy and the Conditions of Use will change also. We may email periodic updates of our Privacy Policy and Conditions of Use, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your Account.


Identity Resolution Privacy Policy Updates

We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services, please go here. To opt out of third-party cookies, please go here.


Notice: As an Amazon Associate, Grizzly Industrial earns from Qualifying Purchases.


Contact Us About Privacy

If you have a question for us about this Privacy Policy, the privacy aspects of our services, the information concerning you that we have retained, or would like to make a complaint, please contact us with a thorough description at the email address or telephone numbers below and we will try to resolve your question.

or Toll-Free at 1-888-585-9724